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Customer Service Representative

Build It Green (BIG) is seeking a Customer Service Representative to support homeowners and contractors in PG&E's AC Quality Care Rebate Program and Energy Upgrade California® Home Upgrade. This is a full-time opportunity in our Oakland, CA, office.


BIG is a nonprofit with a Mission to help professionals adopt green practices and grow the market for efficient, healthy homes. Our Vision is a nation where every home is built or renovated to enhance our well-being and protect the environment. BIG’s pioneering work is transforming how homes are built and renovated in California and beyond. Learn more at


BIG is a rapidly growing organization and recognized national leader. We are driving some of the most innovative and exciting initiatives in the residential building and energy industries. BIG offers a friendly, positive, and passionate work culture. Our office is conveniently located in downtown Oakland near the City Center with easy access to great eateries, 12th Street BART, major AC Transit bus lines and other great amenities. Build It Green offers competitive salaries and a benefits package that includes medical, dental and vision insurance; 403(b) retirement plan with employer matching; paid holidays and paid time off.


Key Duties and Responsibilities

  • Provide customer service and outreach by phone, email, and written correspondence in support of homeowners and contractors interested or currently participating in PG&E's AC Quality Care Rebate Program and Energy Upgrade California® Home Upgrade

  • Record and track all homeowner and contractor interactions in Salesforce, and assist with monthly reporting

  • Assist in the development of strategies to effectively engage homeowners and to match the Home Upgrade program to homeowner needs

  • Develop and maintain a breadth of knowledge related to the various programs and partner programs administered by Build It Green

  • Provide customer service, administrative, outreach, and technical support to other programs as needed

  • Maintain a positive attitude, and exhibit professionalism at all times, particularly in difficult situations


  • Passion for providing high quality customer service, preferably with experience in a contact center environment

  • Effective, professional communicator both orally and in writing, with an ability to listen actively and respond appropriately to various customer inquiries

  • Demonstrated ability to manage multiple priorities thoroughly and accurately in a high volume customer service and/or outreach setting

  • A team player with the initiative and ability to work independently

  • A commitment to Build It Green’s mission

  • Basic proficiency with Salesforce or a similar CRM

  • Intermediate proficiency with Microsoft Office Suite and Windows operating system

  • Experience or interest in energy efficiency, home performance, green building, or inside sales is a plus

  • Bilingual English/Spanish is a plus

  • Ability to work Monday – Friday, between 8AM – 6PM


  • Minimum two years in related experience in a customer service, outreach, sales, or administrative role

  • Associate's degree (A.A.) from an accredited college in a related field or equivalent combination of education and experience required; Bachelor’s degree (B.A.) from an accredited college in a related field preferred


For consideration, please submit the following items to This email address is being protected from spambots. You need JavaScript enabled to view it. and type Job Code – Customer Service Representative in the subject line of your email.

  • A cover letter indicating why you are interested in working for Build It Green and how you can contribute to the organization as a Customer Service Representative

  • Resume

  • References


Please submit all required application materials by October 28, 2016. Build It Green is an Equal Opportunity Employer and strives to reflect the diverse community it serves. All applicants who contribute to this diversity are strongly encouraged to apply.

No phone calls please.